H99 Terms & Conditions — A Complete Guide to Using the Platform

H99 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and Sports Betting platform. These Terms & Conditions apply to the h99.world website, its associated mobile applications, and all services provided by H99.

It is each user's responsibility to read and comply with these Terms & Conditions. H99 reserves the right to update these terms from time to time and will notify users of any changes accordingly.

H99 reserves the right to decline any registration or close any account without providing a reason, particularly where a breach of the rules is suspected.

Eligibility Requirements

• You must be at least 18 years of age.
• You must register using your real name and accurate personal information.
• Each individual may register only one account.
• You must use your own mobile number and banking details.

Prohibited Activities

• Registering with false information or under someone else's identity.
• Multiple accounts from the same household or device.
• Accessing or operating another person's account.
• Placing bets using bots or automated software.

The information provided at registration will be cross-checked during KYC verification. Any discrepancies may result in the account being temporarily or permanently suspended.

Deposit Terms

The minimum deposit at H99 is ৳50. Deposits via bKash, Nagad, and Rocket are processed instantly. Funds must be sent from a Mobile Banking account registered in your own name.

Withdrawal Terms

The following conditions must be met in order to make a withdrawal:

• Any active bonus wagering requirement on your account must be completed before a new bonus can be applied.
• The minimum withdrawal amount is ৳200.
• Large withdrawals may be placed on hold until KYC verification is complete.
• Withdrawals will only be processed to the same mobile banking number used for the deposit.

H99 reserves the right to temporarily hold withdrawals and investigate any suspicious transactions. The average withdrawal time is 5 minutes, though verification cases may take up to 24 hours.

H99 does not charge any additional transaction fees. However, your mobile banking provider's own charges may apply.

Each H99 bonus and promotion comes with its own terms. The general rules below apply to all bonuses unless separate conditions are specified.

General Bonus Terms

• Each bonus may be claimed once per account, household, device, or IP address.
• Only one bonus can be active at a time.
• Wagering requirements must be met before any bonus can be withdrawn.
• Once a bonus expires, any unused bonus funds and associated winnings will be forfeited.
• Withdrawing before the wagering requirements are met will result in any active bonuses and associated winnings being forfeited.

Bonus Abuse

If H99 detects bonus abuse or attempts to claim bonuses through multiple accounts, all bonuses and winnings associated with those accounts may be forfeited and the accounts permanently closed.

H99 reserves the right to modify, suspend, or cancel any promotion at any time. Full terms for each promotion Latest Promotions can be found on this page.

Bets at H99 are subject to certain conditions before they can be accepted. Once a bet is confirmed, it generally cannot be cancelled or modified. Please review all details carefully before placing your bet.

Sports Betting

• H99 reserves the right to change odds at any time. Once a bet is confirmed, the odds at that moment are final.
• If a match is cancelled, the bet is voided and the stake is refunded.
• If a bet is accepted at incorrect odds due to a technical error, H99 reserves the right to void that bet.
• For bets placed on suspicious matches, H99 reserves the right to investigate independently and make a final determination.

Casino Games

• The RNG (Random Number Generator) used across all games is internationally certified.
• Any abnormal winnings resulting from a software error will be considered void.
• In Live Casino games, the dealer's decision is final.

H99 complies with international Anti-Money Laundering (AML) standards. As a result, KYC (Know Your Customer) verification is mandatory for transactions above a certain threshold.

Documents Required for KYC Verification

• A clear photo of your National ID (NID) or passport.
• Proof of ownership of the mobile banking number.
• A recent bank statement may be required if necessary.

Large withdrawals (generally above ৳50,000) will not be processed until KYC verification is complete. All KYC data is kept strictly secure and will only be shared with authorities when legally required.

You are responsible for keeping your account password confidential. H99 will not be held liable for any transactions carried out by an unauthorised party who gains access to your account.

H99 believes gaming is a form of entertainment — it should never be treated as a source of income or a solution to financial problems. That's why H99 actively promotes responsible gaming.

• You can set your own daily, weekly, or monthly deposit limits on your account.
• You can also set bet limits and session time limits.
• Self-Exclusion is available at any time, for periods ranging from 24 hours up to 6 months.
• Any account found to belong to someone under the age of 18 will be closed immediately and all associated transactions will be cancelled.

Users may close their account at any time. Any remaining balance (provided all bonus wagering requirements have been met) will be available for withdrawal.

H99 may suspend or permanently close an account for any of the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Bonus abuse or any attempt to defraud the platform.
• Using bots or automation software.
• Money laundering or suspicious financial activity.
• Any attempt to harm H99's platform or other users.

If an account is closed due to a rule violation, any associated bonuses and winnings derived from suspicious transactions may be forfeited.

If you have a dispute with H99, please contact our support team first. Most issues are resolved within 24 hours.

• Reach us instantly via live chat — average response time is 2 minutes.
• Email us: support@h99.world
• Please include the transaction ID and relevant screenshots when submitting a complaint.

H99's decision shall be considered final; however, users retain the right to appeal to the relevant licensing authority. In any dispute, the English version of the Terms & Conditions shall be the definitive interpretation.

H99 reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes:

• A notice will be posted on the website homepage.
• Notifications may be sent to your registered email or phone number.
• The effective date of any changes will be clearly stated.

Continued use of the platform after updated terms take effect will be considered acceptance of those terms. If you do not agree with the changes, you will have the option to close your account.