H99 Privacy Policy — How Your Information Is Kept Safe

H99 (h99.world) places the highest importance on its users' privacy. This Privacy Policy applies to the h99.world website, mobile application, and all H99 services. It explains how we collect your information, how we use it, and how we keep it secure.

H99 believes transparency is the foundation of trust. That's why everything here is written in plain language — so you can actually understand it, not feel like you're reading legal jargon designed to avoid accountability.

This policy is part of H99's Terms & Conditions and Responsible Gaming Should be read alongside our other policies — together, all three form H99's complete user protection framework.

H99 only collects information that is genuinely necessary to provide its services. Collecting data beyond what is needed goes against our principles.

Information Collected at Registration

• Full name (as per National ID)
• Date of birth (for age verification)
• Mobile number and email address
• Mobile banking number (for payments)
• District / Division of residence

Information collected during KYC verification

• Photo of National ID (NID) or passport
• Selfie or photo (for identity verification)
• Bank statement or utility bill, if required

Automatically Collected Information

H99 never stores your password or full payment card number.

H99 uses the information it collects only for specific, legitimate, and clearly stated purposes. The main uses are outlined below:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your questions and complaints as quickly as possible.
• Security & Fraud Prevention: To protect accounts by detecting unusual activity.
• Meeting legal obligations: To meet AML and other regulatory compliance requirements.
• Service Improvement: To improve platform performance and enhance the overall user experience.
• Promotional Communications: To send you relevant offers and updates (only with your consent).

H99 never sells your data to advertisers or data brokers.

H99 does not normally share your personal information with third parties. However, limited data may be shared in the specific circumstances outlined below:

Cases Where Limited Sharing May Occur

• Payment Provider: Information required to process transactions with payment gateways such as bKash, Nagad, and Rocket.
• Game Provider: Session data required during gameplay with providers such as Evolution Gaming and PG Soft.
• Legal authorities: Information required under a court order or a lawful request from a regulatory authority.
• Fraud prevention services: Minimal data shared with specialist providers for account and transaction security.

H99 never sells your data or shares it with marketing companies for advertising purposes.

H99 uses both technical and organizational measures to protect your data. The key security safeguards are described below:

Technical Safeguards

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Encrypted database: All sensitive data stored on our servers is kept encrypted at all times.
• Two-Factor Authentication (2FA): Enjoy an extra layer of security on your account.
• Real-Time Monitoring: A system that detects suspicious activity in real time.
• Firewall & DDoS Protection: To protect servers and data from external attacks.

Organisational Safeguards

• H99 staff may only access your information when required for their specific job responsibilities.
• Regular cybersecurity training and audits are conducted.
• In the event of a data breach, affected users will be notified within the designated timeframe.

H99 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser or on your device.

Cookie Types & Purposes

• Essential Cookies: Maintaining login sessions and ensuring platform security. Without these, the platform cannot function properly.
• Functional Cookies: Remembering your preferred language and settings.
• Analytics Cookies: Anonymous statistics to help us understand which pages are used most.
• Marketing Cookies: With your consent only — to show you relevant offers.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in.

H99 does not allow third-party advertisers to use cookies on our platform.

H99 does not retain your data longer than necessary. How long we keep it depends on the type of data and any applicable legal requirements.

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction records: Up to 7 years (AML and financial regulatory requirements).
• Gaming history: 3 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; others last between 30 days and 1 year.
• Support Chat Logs: 2 years.

Once any legal retention obligation expires, your data is deleted securely and permanently.

As an H99 user, you have important rights over your own data. To exercise any of these rights, contact us at support@h99.world.

H99's services are strictly for users aged 18 and above. H99 never knowingly collects or processes data from minors.

• Age verification is carried out at the point of registration.
• Age is verified through a national ID card as part of the KYC process.
• Any account found to belong to a user under 18 will be closed immediately and all collected data will be deleted.
• If a parent or guardian believes their child has opened an account, please contact us immediately at support@h99.world.

H99 may update this Privacy Policy from time to time — to keep pace with changes in technology, new legislation, or updates to our services. For significant changes:

• A clear notice will be posted on the website homepage.
• A short notification may be sent to your registered mobile number or email.
• The "Last Updated" date will always be displayed at the top of this policy.

Continued use of H99 after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the changes, you will have the option to close your account.