H99 FAQ — Answers to the Most Frequently Asked Questions

Claiming h99's welcome bonus is straightforward — simply make your first deposit after registering and the bonus is automatically credited to your account. No separate code required.

How it works:

• Complete registration and log in to your account.
• Make your first deposit — starting from as little as ৳50, with higher deposits earning more bonus.
• Once your deposit is confirmed, a bonus of up to 100% of the deposit amount is instantly credited to your account — up to a maximum of ৳5,000.
• Example: Deposit ৳500 and receive a ৳500 bonus, bringing your total balance to ৳1,000.

Important Terms: To withdraw from a bonus, you must first complete a specified wagering requirement. Until wagering is complete, bonus funds cannot be withdrawn, but they can be used in games. Full terms Latest Promotions is provided on the page.

Deposits via bKash, Nagad, or Rocket are typically credited to your H99 account within 1 to 3 minutes. Occasionally, network issues or payment gateway delays may extend this to up to 30 minutes.

Check these first:

• Check whether you received a confirmation SMS from bKash/Nagad/Rocket — if not, the deposit was not completed.
• On the H99 transaction history page (Financial Transactions) View the "Processing" status.
• Make sure you're sending to the correct h99 payment number.
• Deposits must be sent from the same mobile number used to register your H99 account.

If it hasn't arrived after 30 minutes: Visit H99 Live Chat or email support@h99.world. Providing your bKash transaction ID (TrxID) helps the team resolve your issue faster. Resolution is guaranteed within 24 hours. Your money is never lost — it will either be credited to your balance or refunded.

Yes, H99 has its own mobile app — available as an APK file for Android devices. While it's not listed on Google Play, you can download it directly from the official H99 website.

Steps to install on Android:

1. Go to your phone's Settings → Security → and enable the "Install from unknown sources" option.
2. Go to the bottom of the H99 website or the "Download App" banner to download the APK file.
3. Once the download is complete, tap the file and press the "Install" button.
4. Once installation is complete, open the app and log in as usual.

For iPhone users: H99 is not available on the iOS App Store. However, you can open h99.world in Safari and tap "Add to Home Screen" to create an app-like icon with the full experience. Every feature works completely on the web version — gaming, deposits, and withdrawals included.

H99's policy allows only one account per person, and this is strictly enforced. However, two members of the same household may each hold a separate account, provided all their details are completely different.

Required for a separate account:

• A separate mobile number (registered in your own name).
• A separate National ID (NID) — two accounts cannot be registered under the same NID.
• A separate mobile banking account (bKash / Nagad / Rocket).

Strictly prohibited: If a single person is found to have two accounts, both will be permanently closed and any balance held may be forfeited. This rule is strictly enforced to prevent bonus abuse. If you're unsure about your situation, reach out to our support team in advance — we'll clearly explain what is and isn't permitted.

H99 offers two options for closing or deactivating your account: a temporary break and permanent closure.

Take a Break (Self-Exclusion): Your account can be deactivated for anywhere from 24 hours to 6 months. During this period, you will not be able to log in, place bets, or make deposits, and you will not receive any promotional messages from h99. Your account balance remains secure. To reactivate, go to your account settings or contact support — it only takes 15 minutes.

Permanent Closure: To permanently close your account, email support@h99.world. Make sure to withdraw any remaining balance before the account is closed. Once permanently closed, the account cannot be reopened.

H99 offers betting on more than 30 sports, including football, cricket, tennis, basketball, and volleyball. After logging in, go to the "Sports" or "Betting" section from the menu or home screen.

Steps to bet on football:

1. Go to the Sports lobby and select "Football."
2. Choose a league or tournament — Premier League, La Liga, Champions League, Bangladesh Premier League, and more.
3. Tap on the match you want to bet on.
4. Choose your bet type — Match Winner (1X2), Over/Under, Both Teams to Score, Handicap, and more.
5. Clicking on odds adds them to your bet slip. Enter your stake and confirm.

Live Betting: You can bet even while a match is in progress — odds update in real time. Live scores, stats, and key events are all visible on the same screen. For betting tips Betting Tips View page.

H99 offers several responsible gaming tools that let you manage your own spending. Using them is a smart move — especially if you play regularly.

Deposit Limit: Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is an intentional safeguard.

Bet & Loss Limits: Set a maximum bet amount per session or a loss limit that automatically stops your gaming — decide this in advance.

Session Timer: Set a maximum playtime per session. Once the time is up, h99 will automatically send you a reminder.

Where to set it: Log in to your account and go to Settings → "Responsible Gaming". Alternatively, let the H99 team know via Live Chat and they'll set it up for you. For more details, Responsible Gaming Visit the page.